Based in Thurrock, Vocaltel is an Ofcom registered communications company focused on providing high quality cost effective communications services to businesses within the Thurrock and the surrounding areas
At Vocaltel we specialise in supplying VoIP based telecommunications services using our state of the art Centrex5 cloud based PBX system and can also advise on all other aspects of UK and international telecommunications.
We believe we are different to other telecommunications companies for a number of reasons, please read on to find out why.
Experience
At Vocaltel our people have unrivalled experience in the telecommunications industry having worked in both commercial and engineering roles for companies such as BT, Mercury and Cable & Wireless. With some of our senior engineers having had almost 40 years experience in all types of business communications both in UK and overseas we are able to give advice on any aspect of telecommunications be it technical, commercial or regulatory.
Ethics
We strive to be a fair and ethical company and as such all of our telecommunications services are provided on monthly rolling contracts with no cancellation periods or cancellation penalties. We strongly believe that our service and commitment to our customers unique in the telecommunications industry and underlines the fair and ethical ethos of our company. We offer simple and transparent pricing for all of our services with no confusing packages or hidden charges and unlike many other service providers we are totally open and upfront with our pricing as can be seen on our online calculator at www.centrex5.com
Vocaltel are members of the Ombudsman services scheme for telecommunications providers as required by the Communications Act, 2003.
Local focus
At Vocaltel we believe that our local focus enables us to provide a level of service seldom seen in todays' marketplace. All Vocaltel customers are dealt with on a personal basis by one local contact from start to finish and customer satisfaction comes above everything else. The fact that we have a particular focus on Thurrock and the surrounding areas, including London and the Home Counties means that whatever your enquiry or size of business we are always on hand to advise or assist.
Services
In addition to specializing in VoIP telephony we can also take over existing BT lines, provide new or additional telephone lines, supply incoming numbers, provide business quality broadband services and provide consultancy and maintenance on all types of telecommunications services. For more information on our complete range of services please visit our services page.
All Vocaltel services are provided via our own infrastructure utilising our carrier grade wholesale switch, state of the art cloud based PBX platform and BT Openreach integrated WLR3 interface, At Vocaltel we do not simply white label products provided by other companies and as such have full visibility, control and responsibility for all of our services.
If you are considering a move to VoIP based telephony or are simply looking for an someone to provide honest straightforward advice please feel free to contact us via email at enquiries@vocaltel.co.uk or via our Contact page.