Vocaltel

Hot desk working

Thu, 09 Jul 2020 10:07:00 +0000

With the rise in home / remote working many employees only visit office locations occasionally, and in these cases it is highly beneficial if these employees can sit a a "Hot desk" and log into a handset that becomes a clone of their main handset for the duration they are in the office. Like all Centrex5 features Hot desk working is provided free of charge.

Microsoft Teams

Thu, 09 Jul 2020 09:55:00 +0000

Does your organisation use Microsoft Teams ? if it does you can now integrate Teams into Vocaltels Centrex5 PBX. Integrating Teams with Centrex5 means that Teams users become extension users on your phones system and can make outbound calls, receive incoming calls, transfer calls, page users etc. just as if they were using a standard phone. For more information on Teams integration please get in touch with us.

At last an affordable fully integrated Customer Relationship Management system

Mon, 02 Mar 2020 17:24:00 +0000

Businesses now have access to an affordable and easy to use fully integrated CRM system using the Vocaltel Centrex5 VoIP PBX together with the ZoHo cloud based CRM system.

ZoHo CRM is a full feature cloud based customer relationship management system that, when used with the Centrex5 VoIP PBX, provides full computer telephony integration both in terms of informative screen pop ups, inbound & outbound journal entries and click to dial via a standard desktop handset. ZoHo together with Centrex5 provides a complete fully integrated customer relationship management system that can give your business everything it needs to track and boost sales.

Example of contact call activity

Example of screen pop up on incoming call

Example of activities scree

Example of outgoing call to contact

The Biggest change in UK telecoms history is coming

Wed, 02 Oct 2019 08:57:00 +0000

The vast majority of UK businesses are unaware that BT Openreach have now officially set the date for switching off the UK telephone network as we know it. The final switch off will be in 2025 which may seem a long way off but given that well over 15 million lines will need to be moved to a replacement service by this time it really isn’t meaning that preparations to secure your telecoms services need to be made as far in advance as possible.

From 2022 BT Openreach will no longer accept orders for new copper lines and in 2025 all traditional telephony services will be finally switched off. As part of the switch off process customers will be need to move their existing telephony services away from traditional copper lines and onto an Internet based telephony service before the switch off date.

To find out what this may mean for your business please visit or questions and answers page at switch off, questions?

Call recording compliance and security

Tue, 02 Jul 2019 11:49:00 +0000

Centrex 5 customers can now take further steps to comply with GDPR requirements regarding call recording. Inbound callers can be asked to consent to call recording or to decline call recording before the call is answered, if the caller gives consent the call is recorded and stored in compliance with GDPR requirements; if recording consent is witheld all recording functionality ( including one touch recording ) is disabled for the duration of the call and no recording can take place. Hard coded information showing the customers action in giving or withholding consent can be provided via the Centrex5 API function if required.

Although not required under GDPR Centrex5 also now generates highly secure digitally signed call recordings as standard thereby enabling the integrity of recordings to be established and removing any concerns surrounding the validity of individual recordings.

VoIP pricing made simple

Wed, 26 Jun 2019 13:36:00 +0000

With the Centrex5 Go Green initiative you simply pay for your VoIP lines on a monthly rolling contract at 10% below standard BT line rental and your extensions, including fully refurbished desktop featurephones, PC based softphones and Mobile app phones, are free what's more every Centrex5 VoIP PBX comes complete with over 100 features and functions such as GDPR compliant call recording, call queuing, auto attendant, conferencing, call return, screen pop up , listen , whisper, barge and voicemail. With Centrex5 you get a complete PBX with every feature available as standard and all on a rolling monthly contract, there are no hidden extras and with UK fixed and mobile calls at just 1p and 2p per minute respectively VoIP PBX pricing has never been lower and never been simpler.

Centrex5 for developrs

Mon, 24 Jun 2019 08:00:00 +0000

Vocaltel have now added a comprehensive API interface to Centrex5 and customers can now develop their own custom CRM and Agent monitoring sytems using the Centrex5 JSON API interface. The interface provides real time information and full control over most of the PBX features and includes:

Full real time information on inbound and outbound call status
Real time information on extension status
Real time call records
Real time maintenance information
API control of incoming and outgoing calls
API control of call recording downloads
Tracking of customer satisfaction survey results
Tracking of GDPR recording preference entries

For more information on the API features offered and for a free demonstration please contact us.

VoIP telephony goes green

Fri, 21 Jun 2019 19:03:00 +0000

As part of our Go Green initiative Vocaltel now offer customers free refurbished high end desktop featurephones from companies such as Polycom, Snom and Yealink in addition to the standard range of new VoIP handsets.

It is a much overlooked fact that almost all of the intelligence in modern telephone systems is built into the system itself rather than the handset, in fact the handsets main functions are simply to convert speech into VoIP, display call information and provide programmable keys to access system functions, things that any good quality handset manufactured within the past 5 years will do perfectly well. At vocaltel we offer a choice, customers can choose new handsets as offered by most other companies or they can take the greener option and choose free refurbished handsets and in doing so help to reduce the use of plastics and packaging associated with the manufacture of new handsets whilst at the same time making considerable savings.

Screen pop-ups for anyone

Fri, 21 Jun 2019 11:19:00 +0000

Centrex5 customers using Microsoft outlook now have the ability to receive screen pop up information on their PC for incoming calls. Any incoming calls to your extension where the calling line ID matches one of your contacts in outlook will automatically bring up the contact page that matches the incoming number. This pop-up feature can be extremely useful when taking incoming customer service calls where the notes field can be used to track customer interactions.

Whilst this new functionality does not Replace the current high end CRM systems that Centrex5 supports such as Salesforce and Microsoft Dynamics 365 it does provide a very useful free tool for dealing with incoming telephone enquiries.

For more information please contact us

Are you GDPR compliant

Tue, 11 Jun 2019 13:13:00 +0000

Recent enhancements to Vocaltels Centrex5 hosted VoIP PBX service mean that businesses can now comply with GDPR call recording regulations when using Centrex5. In line with the new regulations callers can be offered a pro active choice between agreeing to continue their call with or without recording and any recordings that are made can be stopped and deleted mid call. All records are stored using secure encryption and have user configurable retention periods.

For more information on GDPR and how it affects call recording please contact us

Vocaltel partner with Amazon

Wed, 05 Jun 2019 17:06:00 +0000

Vocaltel, Thurrocks only independent VoIP specialist has recently migrated all of its hosted VoIP services to the Amazon AWS elastic cloud computing platform. The Amazon AWS service provides the most secure, reliable and flexible cloud infrastructure available in the UK today and the recent move means that Vocaltel joins organisations such as ITV, Centrica, NASA, SAP and many others in trusting their services to this world leading cloud services supplier.

Grays beach WiFi goes park wide

Fri, 16 Nov 2018 10:35:00 +0000

Vocaltel, Thurrocks local VoIP communications provider in partnership with the Ightship community project have recently installed high speed long range WiFi access at Grays beach park and Café. Visitors to the park can now, for the first time, access high speed, secure internet services both in the café and throughout the park area. The guest WiFi service is free of charge and operates during all park opening hours.

Using state of the art internal WiFi access points and purpose designed long range external access points the new installation provides a meshed, cloud managed network that supports WiFi roaming and secure time-based guest network access.

Vocaltels marketing director Peter Josling explains that although the Lightship Café has been a Vocaltel customer since its’ re-launch it had outgrown its original communications requirements due to the addition of services such as online payment systems, CCTV and the need for outdoor telephone coverage. Peter goes on to explain that as part of Vocaltels local focus the company discussed future requirements with the Lightship cafes’ Geoff Stringfellow and committed to completely upgrade the site free of charge with the installation of new internal and external WiFi access points, a WiFi VoIP telephone system and additional WiFi featurephones.

Multi site or multi country, its makes no difference.

Tue, 15 May 2018 11:55:00 +0000

Vocaltels Centrex5 service has recently been deployed to a multi national corporate accounting company to consolidate and update the communications services of their UK and international offices replacing 3 aging analogue PBX systems with one state of the art VoIP system seamlessly covering all locations.

Vocaltel joins the Grays Community Project

Sun, 21 Jan 2018 11:47:00 +0000

Installing and maintaining the telecoms and broadband services at the new Community House project in Grays, has been an absolute pleasure. Vocaltel are proud to be supporting the excellent work carried out by all of the community houser volunteers, to bring together a community and improve lives within Thurrock

www.thurrockcvs.org/the-commun...

No more long term contracts.

Wed, 10 Jan 2018 13:34:59 +0000

Vocaltel are pleased to announce that as from the end of November all contracts for telecommunications related services will have no minimum term commitments and no penalties for cancellation. At Vocaltel we truly believe that you should use our services because you want to and not because you are contracted to; Our view is that minimum term contracts are both unfair and unnecessary. Vocaltel are confident that companies will find our service second to none, so why would we offer long contracts?

VoIP, try before you buy.

Tue, 09 Jan 2018 12:59:40 +0000

As part of our drive to inform more businesses about the benefits of VoIP technology Vocaltel are to provide free trial installations of VoIP lines or VoIP systems to businesses in and around the Essex and London area.

To enable customers to make an informed judgement as to whether VoIP telephony is right for their business needs potential customers can now have VoIP lines or a complete on site or cloud based VoIP system installed for up to 30 days free of charge with no commitment to purchase. We believe that this offer is unique in the Telecoms industry and highlights our commitment to providing fair and ethical services.

All Vocaltel VoIP services are now provided on a free 30 day trial and thereafter on month by month contract terms.

To find out more about our free VoIP trials please email enquiries@vocaltel.co.uk or visit our Contact page.

Free VOIP PBX from Vocaltel

Tue, 09 Jan 2018 12:29:00 +0000